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[Order Cancellation] Why was my order automatically canceled by Shopee?
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Shopee will automatically cancel your order if:
Payment is not completed within the specified time.
The seller does not ship the order within the Days to Ship (DTS). The order will be canceled within 72 hours.
Sellers must ship within the DTS period, excluding weekends and public holidays. DTS ranges from 2 to 30 days, depending on whether the product is ready stock or a pre-order.
The seller has been inactive for over 7 days.
The order/product listing violates Shopee Policy.
⚠️ Note · If you have rejected COD orders in the past 90 days, your COD will be disabled. You may use other payment options during this time. · If your order is canceled and marked as RTS (Return to Seller), redelivery requests are not possible. · For paid or non-COD orders, you’ll receive a refund upon cancellation, allowing you to repurchase the item. For COD, wait until the order is canceled to avoid duplicate orders. · Shopee Coins and Vouchers will be refunded within 24-48 hours after cancellation. |
